TERMS AND CONDITIONS
Thank you for entrusting the care and attention of your animal to Clarendon Equine Clinic Ltd. Printed below are our Practice Terms and Conditions. Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required.
All fees, drugs and dressing charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, and consumables used. Our written fee list is available on request.
METHODS OF PAYMENT
Accounts are due for settlement at the end of the consultation, the discharge of your animal or upon collection of drugs, dressings etc. You may settle your account by either.
• ONLINE BANKING Acct No. 65026168 sort code:30-91-85
• CHEQUES MADE PAYABLE TO Clarendon Equine Clinic Ltd.
• CREDIT/DEBIT CARDS by Telephone
• PAYMENT LINK – sent to either your phone or email
ESTIMATES OF TREATMENT COSTS
We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate – often an animal’s illness will not follow a conventional course.
Should an account not be settled by the date specified, then a reminder will be sent with an additional accounting fee in respect of administrative costs incurred. Should it be necessary for further reminders to be sent, further charges will be incurred. These however, may be deducted if payment is made promptly. After due notice to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt, such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits etc. Any cheque returned by our bank as unpaid, any Credit Card not honoured and any Cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and administrative costs together with interest on the principal sum.
INABILITY TO PAY
If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of staff. Payment plans with a minimum 1% deposit can be arranged through our partner finance company Braemar Finance interest free over 6 or 10 months. Please see our website or call the office for further information.
Clarendon Equine strongly supports the principle of insuring your animal against unexpected illness or accidents. Please ask for details about insurance from a member of staff. Please be aware that it is your responsibility to settle your account and then reclaim the fees from your Insurance Company, unless the Insurance Company has agreed to pay the surgery direct.
COMPLAINTS AND STANDARDS
We hope that you never have recourse to complain about the standards of service received from Clarendon Equine. However, if you feel that there is something that you wish to complain about, please direct your comments in the first instance to one of the partners.
OWNERSHIP CASE RECORDS AND RADIOGRAPHS ETC.
Case records including radiographs and similar documents are the property of, and will be retained by, Clarendon Equine Clinic Ltd. Copies of relevant history/radiographs will be passed to another veterinary surgeon at their request.
The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Copies of these or similar documents will be supplied to our clients at their request.
SHARING OF INFORMATION and GDPR
The practice requires your consent under GDPR guidelines in order to contact you via telephone, text, email and post. All registered clients were contacted in May 2018 via text or email to provide consent to the different ways we can contact you. Only methods selected by your self will be used to contact you. All new clients who register after this date either by email/phone/online are asked which methods of communication (if any) they consent to us using. Please note that vaccination/treatment reminders require your consent for us to send these to you.
Client details may be passed onto our debit collection agency (legal recoveries and collections) in the event of non-payment. Client information may therefore be shared with the county court or high court enforcement services if escalation of debt recovery continues. By registering with the practice, you consent to your information being shared for this purpose in the event of non-payment.
Patient and client information may be shared with other veterinary surgeons/practices (for example for referral purposes or second opinions) at the express consent of the client. Please note that as detailed in our out of hours emergency policy, client and patient information is shared between the group of practices which cover emergencies. This is to ensure continuity of care for all patients that require on-going treatment. By registering with any of the practices detailed in our out of hours emergency policy you consent to the sharing of this information as detailed above and in the policy itself.
No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by the director. No agent or person employed by, or under contract with, the practice has the authority to alter or vary these conditions in any way.